Privacy Policy QQ88 – Our Commitment to Protecting the Personal Data of Malaysian Players

QQ88 collects your personal data only when it is genuinely necessary to provide you with a quality service. The following are the categories of data we collect:

• Identity Information: Full name, date of birth, identification card (IC) number, gender, and identity photo for KYC verification purposes where required.
• Contact Information: Mobile phone number, email address, and where applicable, your current residential address in Malaysia.
• Account Information: Username, encrypted password, login history, account settings and personal preferences within the QQ88 platform.
• Financial Information: Details of payment methods used (DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, Maybank2u, CIMB Clicks or FPX), along with deposit and withdrawal transaction history in MYR.
• Gaming Data: Game history, betting records, wins, losses, and all gaming-related activity conducted on the QQ88 platform.
• Technical Data: IP address, device type, web browser type, operating system, screen resolution, and other technical data collected automatically when you access QQ88.
• Communication Data: Records of interactions with the QQ88 customer support team, including live chat and email correspondence.

QQ88 uses your personal data solely for legitimate purposes that have been made known to you. The primary purposes for which your data is used include:

• Account Management: To create, verify, manage and maintain your QQ88 account securely and efficiently.
• Transaction Processing: To process all your deposits and withdrawals using your preferred Malaysian payment method, ensuring every transaction is completed accurately and successfully.
• Service Provision: To enable you to access and enjoy all the games and services available on the QQ88 platform, including slots, Live Casino, and other games.
• Security & Fraud Prevention: To identify, investigate and prevent any fraudulent activity, money laundering or platform abuse that could affect other players or the integrity of QQ88.
• Legal Compliance: To fulfil legal obligations and regulatory requirements applicable to QQ88's operations, including KYC and AML (Anti-Money Laundering) requirements.
• Service Communications: To send you important notifications regarding your account, system updates, security information, and relevant promotional offers (you may opt out of promotional communications at any time).
• Service Improvement: To analyse platform usage patterns in order to improve the overall QQ88 user experience.
• Customer Support: To enable QQ88's support team to assist you effectively whenever you need help.

QQ88 takes an extremely cautious approach when it comes to sharing personal data with third parties. Our position is clear — your personal data will not be sold, rented, or traded to any third party for marketing or any other commercial purposes without your explicit consent.

That said, there are limited situations where QQ88 may need to share your information with certain parties, and we want to be fully transparent about this:

• Technical Service Providers: Technology companies that assist QQ88 in operating the platform, processing payments or providing IT services — they are bound by strict confidentiality agreements and may only use your data for specified purposes.
• Game Providers: Companies that supply games to the QQ88 platform may receive the game data necessary to operate their games. This data does not include your personal financial information.
• Relevant Authorities: QQ88 may be legally required to disclose certain information to Malaysian authorities or relevant regulatory bodies when directed to do so through valid legal processes.
• Fraud Prevention: In cases involving fraud investigations or illegal activity, QQ88 may share relevant information with the appropriate law enforcement authorities.

QQ88 invests heavily in security infrastructure to ensure your personal data is always protected against unauthorised access, loss, destruction or unlawful disclosure. Key security measures we have in place include:

• 256-bit SSL Encryption: All data transmitted between your device and QQ88's servers is encrypted using 256-bit SSL technology — the same security standard used by world-class banking and financial institutions in Malaysia.
• Secure Data Storage: Your personal data is stored on servers protected by multiple layers of physical and digital security, with strictly controlled access.
• Two-Factor Authentication (2FA): Option to enable two-factor authentication on your QQ88 account for an additional layer of protection against unauthorised access.
• 24/7 Monitoring: Our security monitoring systems operate around the clock to detect and respond to any threats or suspicious activity without delay.
• Encrypted Password: Your account password is never stored in plain text — it is always processed through a secure hashing algorithm before being saved.
• Regular Security Audits: QQ88 undergoes regular security audits conducted by independent external experts to ensure our data protection systems remain up to date and effective.
• Staff Training: All QQ88 staff with access to user data undergo comprehensive and regular security and privacy training.

As a QQ88 Malaysia player, you have certain rights regarding your personal data that we fully respect and uphold. These rights include:

• Right to Access: You have the right to request a copy of the personal data we hold about you at any time. QQ88 will process your access request within a reasonable timeframe.
• Right to Rectification: If the personal data QQ88 holds about you is inaccurate or incomplete, you have the right to request a prompt correction. Contact our support team to make any necessary changes.
• Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal data from QQ88's systems, subject to applicable legal and data retention requirements.
• Right to Withdraw from Marketing Communications: You may opt out of any marketing or promotional communications from QQ88 at any time through your account settings or by contacting our support team.
• Right to Object to Processing: You have the right to object to the processing of your personal data for specific purposes, subject to QQ88's legal obligations.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format for transfer to another platform should you choose to close your QQ88 account.

To exercise any of the rights above, please contact QQ88's customer support team via live chat or email at [email protected]. We are committed to processing all privacy-related requests promptly and with the utmost respect.

The QQ88 platform uses cookies and similar tracking technologies to enhance your user experience. A clear understanding of how we use these technologies is part of our commitment to transparency:

• Essential Cookies: These cookies are required for core QQ88 platform functions such as login authentication, session management and account security. Without them, certain parts of the platform will not work properly.
• Performance Cookies: These cookies help us understand how players interact with the QQ88 platform, allowing us to identify and improve areas that need attention for a better overall experience.
• Preference Cookies: These cookies store your preferences such as language, display settings and game choices so you don't have to reconfigure them each time you log in to QQ88.
• Analytics Cookies: Aggregated and anonymised data collected helps the QQ88 development team make data-driven decisions to improve the platform as a whole.

You can manage cookie settings through your web browser preferences. However, disabling essential cookies may affect certain functions of the QQ88 platform. For more information on managing cookies, please contact our QQ88 support team.

QQ88 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. In general:

• Active account data is retained for as long as your account remains active on QQ88 and for a post-closure period as required by law.
• Financial transaction records are retained for the minimum period required under applicable Malaysian financial and tax laws.
• Customer support communication data is retained for as long as necessary for complaint resolution and evidentiary purposes.
• When data is no longer needed, it will be securely deleted or anonymised so that it can no longer be linked back to you.

QQ88 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, evolving legal requirements, or improvements to the security technology we use. When material changes are made to this Privacy Policy:

• The updated effective date will be displayed at the top of this document.
• For significant changes, QQ88 will make every effort to notify you via email to your registered account or through in-platform notifications.
• Your continued use of the QQ88 platform after any changes take effect will be considered your acceptance of the updated Privacy Policy.
• We encourage you to review this page periodically to stay informed about our latest privacy practices.

If you have any questions, concerns, or requests regarding this Privacy Policy or QQ88's handling of your personal data, we encourage you to reach out to us through the following channels:

• Live Chat: The fastest way to get an immediate response — the QQ88 support team is available 24 hours a day, 7 days a week via the live chat function within the platform.
• Email: Send your privacy enquiries to [email protected]. We are committed to responding to all emails within 24 to 48 hours on business days.

QQ88 takes every privacy-related enquiry seriously and will make every effort to provide a satisfactory response and resolve any concerns you may have in the most efficient and transparent manner possible.